Frequently Asked Questions (FAQ)

Welcome to FreeGuard VPN’s FAQ section. Here you’ll find answers to common questions about our service. If you can’t find what you’re looking for, please don’t hesitate to contact our support team.

Getting Started

What is FreeGuard VPN?

FreeGuard VPN is a premium virtual private network service designed to protect your online privacy and security. We provide:

• Privacy Protection - Hide your IP address and encrypt your internet traffic
• Global Access - Connect to servers in 40+ cities worldwide
• Fast Speeds - Optimized servers for streaming, gaming, and everyday browsing
• Multi-Platform Support - Apps for Windows, macOS, iOS, Android, and more
• No-Logs Policy - We don’t track or store your online activities

How do I get started with FreeGuard VPN?

Getting started is easy:

1. Create an Account - Sign up on our website or through the app
2. Choose a Plan - Select a subscription plan that fits your needs
3. Download the App - Get the FreeGuard VPN app for your device
4. Connect - Open the app, log in, and tap “Connect” to protect your connection

What devices and platforms are supported?

FreeGuard VPN supports a wide range of devices and platforms:

• Desktop: Windows 10/11, macOS 10.15+
• Mobile: iOS 16.1+, Android 7.0+
• TV: native Apple TV app, native Android TV / Google TV app, plus PC sharing for Samsung Smart TV, LG Smart TV, Fire TV, Roku, and other LAN devices
• Gaming Consoles: PlayStation, Xbox, Nintendo Switch (via router or PC sharing)
• Browsers: Chrome / Chromium extension for browser-level proxy protection
• Advanced: Linux CLI, LAN sharing, and Clash-compatible subscriptions

For devices that don’t support VPN apps directly (like gaming consoles), you can use the PC client’s LAN sharing feature to share your VPN connection.

Account & Security

How do I create an account?

You can create a FreeGuard VPN account in several ways:

1. Email Registration - Sign up with your email address and create a password
2. Google Sign-In - Use your Google account for quick registration
3. Apple Sign-In - Use your Apple ID (available on iOS and macOS)

All registration methods are secure and your data is protected.

What should I do if I forgot my password?

If you forgot your password:

1. Go to the login page and click “Forgot Password”
2. Enter the email address associated with your account
3. Check your inbox for a password reset email
4. Click the reset link and create a new password

If you signed up using Google or Apple, simply use those sign-in options instead.

How can I protect my account?

We recommend these security practices:

• Use a strong, unique password
• Don’t share your account credentials with others
• Sign out of devices you no longer use
• Keep your app updated to the latest version
• Be cautious of phishing emails claiming to be from FreeGuard

How many devices can I use with one account?

Your FreeGuard VPN subscription allows you to connect up to 5 devices simultaneously with a single account. This means you can protect your phone, tablet, laptop, and desktop computer all at the same time.

If you need more simultaneous connections, consider our Family or Enterprise plans, or contact us for custom solutions.

Payment & Subscription

What payment methods do you support?

We support multiple convenient payment methods:

• Google Play - In-app purchases through Google Play Store
• Apple App Store - In-app purchases through App Store
• Stripe Payment - Supporting:
  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank transfers
  • Other local payment methods supported by Stripe
• Cryptocurrency - Bitcoin, Ethereum, USDT, and 70+ other cryptocurrencies via NOWPayments

What subscription plans are available?

We offer flexible subscription plans:

All plans include full access to all features, servers, and unlimited bandwidth.

How do I cancel my subscription?

To cancel your subscription:

For App Store/Google Play purchases:

1. Open Settings on your device
2. Go to Subscriptions
3. Find FreeGuard VPN and select “Cancel Subscription”

For Stripe payments:

1. Log in to your account on our website
2. Go to Profile > Subscription
3. Click “Manage Subscription” and follow the cancellation steps

Your access will continue until the end of your current billing period.

Do you offer refunds?

Yes, we offer a 7-day money-back guarantee for first-time subscribers. If you’re not satisfied with our service within the first 7 days, contact our support team for a full refund.

Please note:

• Refunds are available for direct purchases (Stripe, crypto)
• For App Store/Google Play purchases, refund policies are governed by Apple/Google
• Cryptocurrency payments may have different refund processing times

How does cryptocurrency payment work?

We accept 70+ cryptocurrencies through NOWPayments:

1. Select your subscription plan
2. Choose “Pay with Crypto” at checkout
3. Select your preferred cryptocurrency
4. Send the exact amount to the provided wallet address
5. Your subscription activates automatically once the payment is confirmed

Benefits of crypto payments:

• Extra privacy (no personal banking information required)
• Available worldwide
• No chargebacks or payment disputes

Download & Installation

How do I download the PC client?

You can download the FreeGuard VPN PC client from:

1. Our Website - Visit the Downloads page and select your operating system
2. Direct Links - Download links for Windows and macOS are available on our homepage

The download will automatically detect your operating system and provide the correct version.

What should I do if I encounter download issues?

If you experience problems downloading:

• Slow download speeds - Try a different browser or download manager
• Corrupted download files - Clear your browser cache and re-download
• Installation errors - Make sure you have administrator privileges
• Compatibility issues - Check that your OS meets the minimum requirements

If problems persist, please click Contact Us at the bottom of the page. Our support team will provide direct download links or alternative solutions.

What are the system requirements?

Windows:

• Windows 10 or Windows 11
• 64-bit processor
• 100 MB free disk space
• Active internet connection

macOS:

• macOS 10.15 (Catalina) or later
• 100 MB free disk space
• Active internet connection

Mobile:

• iOS 14.0 or later
• Android 8.0 or later

Usage & Connection

How do I connect to the VPN?

Connecting to FreeGuard VPN is simple:

1. Open the FreeGuard VPN app
2. Log in to your account
3. Click the “Connect” button for quick connect, or
4. Select a specific server location from the server list
5. Wait for the connection to establish (usually takes a few seconds)

Once connected, your internet traffic is encrypted and your IP address is hidden.

How do I choose the best server?

For the best experience, consider:

• Auto-Select - Let the app choose the fastest server for you
• Nearest Location - Choose a server closest to your physical location for speed
• Specific Country - Select a specific country if you need an IP from that region
• Server Load - Check the server load indicator and choose less crowded servers
• Specialized Servers - Use streaming-optimized servers for video content

What should I do if my connection is slow?

If you experience slow speeds:

1. Try a different server - Switch to a server closer to your location
2. Check your base connection - Disconnect VPN and test your regular internet speed
3. Change protocols - Try different VPN protocols in Settings (we recommend Hysteria2 or AnyTLS)
4. Restart the app - Close and reopen the VPN app
5. Check for interference - Disable other VPN or proxy apps

If problems persist, please click Contact Us at the bottom of the page. Our technical team will:

• Recommend optimal server nodes for your location
• Provide network optimization suggestions
• Help troubleshoot specific issues
• Offer personalized solutions

What is Smart Routing / Split Tunneling?

Smart Routing (Split Tunneling) allows you to choose which apps or websites use the VPN connection:

• Full Tunnel - All traffic goes through VPN (maximum privacy)
• Split Tunnel - Only selected apps use VPN (better for banking, local services)
• Inverse Split Tunnel - Everything except selected apps uses VPN

This feature helps you:

• Access local services while connected to VPN
• Improve speeds for apps that don’t need VPN protection
• Keep certain apps always protected

How do I share VPN with other devices?

FreeGuard VPN’s PC client supports LAN sharing, allowing you to share your VPN connection with devices that don’t support VPN apps (like gaming consoles or smart TVs):

1. Enable “LAN Proxy” or “TUN Mode” in the PC client settings
2. Configure your other device to use the PC as a proxy
3. All traffic from that device will now go through the VPN

For detailed setup guides, visit our device-specific tutorials in the Help section.

Service Availability

What countries and regions do you cover?

FreeGuard VPN has servers in 40+ cities across 30+ countries, including:

• North America: United States (multiple cities), Canada
• Europe: United Kingdom, Germany, France, Netherlands, and more
• Asia Pacific: Japan, Singapore, Hong Kong, Australia, and more
• Other Regions: Brazil, South Africa, UAE, and more

We continuously expand our server network based on user demand.

Why do I see an “Unsupported Country” error?

Due to local laws and regulations, FreeGuard VPN may not be available in certain countries or regions. If you encounter this error:

• Legal Compliance - We strictly comply with local laws and regulations
• Service Restrictions - Some countries have specific regulations regarding VPN services
• Regional Limitations - Certain areas may have restricted access due to legal requirements

What you can do:

• Check if you’re traveling and try connecting from a different location
• Contact our support team to understand specific restrictions in your area
• We continuously monitor legal changes and may restore service when regulations permit

We apologize for any inconvenience and appreciate your understanding of our commitment to legal compliance.

What is your service uptime guarantee?

We strive for 99.9% uptime across all our servers. Our infrastructure includes:

• Redundant server systems
• 24/7 monitoring
• Automatic failover
• Regular maintenance during low-traffic hours

If you experience connection issues, they’re usually resolved within minutes. For extended outages, we post updates on our status page and social media channels.

Privacy & Security

How does FreeGuard VPN protect my privacy?

FreeGuard VPN protects your privacy through:

• IP Masking - Your real IP address is hidden from websites and trackers
• Encryption - All your internet traffic is encrypted with military-grade encryption
• No-Logs Policy - We don’t store logs of your online activities
• DNS Leak Protection - Prevents your DNS queries from being exposed
• Kill Switch - Automatically disconnects internet if VPN drops (optional)

Do you keep logs of user activities?

No, we have a strict no-logs policy. We do not:

• Track websites you visit
• Monitor your online activities
• Store your connection logs
• Record your original IP address
• Sell any user data to third parties

We only collect minimal information necessary to provide the service (email for account, payment info for subscriptions).

What encryption protocols do you use?

FreeGuard VPN supports multiple modern protocols:

All protocols use industry-standard encryption to protect your data. You can switch between protocols in the app settings based on your needs.

Enterprise & Custom Services

Do you provide enterprise VPN services?

Yes! We offer comprehensive enterprise VPN solutions:

• Dedicated Servers - Exclusive servers for your organization
• Custom Configuration - Tailored settings for your security requirements
• Admin Dashboard - Manage team members and monitor usage
• Priority Support - Dedicated account manager and 24/7 technical support
• Volume Licensing - Discounted rates for large teams

Contact us for a custom enterprise quote.

Do you offer custom private VPN solutions?

Yes! We provide customized private VPN solutions for users with special requirements:

• Enterprise VPN Services - Dedicated servers and customized configurations for businesses
• Dedicated Servers - Exclusive bandwidth and IP addresses
• Special Geographic Locations - Deploy dedicated nodes in specified regions
• Advanced Security Configurations - Customize encryption and protocols based on security requirements
• 24/7 Dedicated Technical Support - Professional technical team on standby

If you have custom private VPN requirements, please click Contact Us at the bottom of the page. Our professional team will create a tailored VPN solution for you.

How can I request new regional nodes?

We continuously expand our global server network. If you need VPN nodes in specific regions:

• No nearby servers in your area
• Need to access content from specific countries/regions
• Business requirements for IP addresses from specific geographical locations

Please click Contact Us at the bottom of the page to tell us your needs. We prioritize deploying new server nodes based on user demand.

Contact Us

If you have other questions or need further assistance:

• Click the Contact Us button at the bottom of the page
• Our customer service team responds within 24 hours
• Technical issues are typically addressed within 2-4 hours

Thank you for choosing FreeGuard VPN!